Contact Channels
Our Response Times
< 5 min
WhatsApp & Phone
Urgent support
24 hrs
Email Support
Detailed inquiries
Instant
USSD Service
Transactions
Business & Partnership Inquiries
Our Office
Shopika Limited
6th Floor, D&D House
Nakuru, Kenya
Office Hours
Mon–Fri: 8:00 AM – 6:00 PM
Sat: 9:00 AM – 2:00 PM
By appointment preferred
D&D Plaza is accessible via matatus to Nakuru CBD. Alight at Kenyatta Avenue stage.
Frequently Asked Questions
How do I buy airtime or bundles?
Go to shopika.com/airtime to buy airtime or shopika.com/bundles for data bundles. Select your network, enter the phone number and amount, then pay via M-Pesa. Or dial *384*4444# without internet.
What if I don't receive my airtime or bundle?
If you don't receive your service within 10 minutes, check your M-Pesa for payment confirmation, then contact support via WhatsApp or phone with your transaction ID.
How do I list my business on Shopika?
Visit merchant.shopika.com to register as a merchant. Our team verifies and activates your business listing within 1-3 business days.
How do I become a Shopika delivery rider?
Visit shopika.com/rider and fill in the application form. You need a motorcycle or bicycle, a smartphone, and a valid driving license.
How do I top up my Shopika Wallet?
Go to your Wallet page and tap Top Up, or pay via M-Pesa PayBill, Business No. 4041145.
Emergency Support
For urgent issues (fraud alerts, security concerns, critical outages) contact us immediately.
Emergency: +254 712 095 031